Summary
I excel at finding cost effective solutions to problems, and quickly adapt to new environments while learning new skills and tools.
Skills & Abilities
Certifications
CompTIA A+
Certification Code: 6MFZL6BD7LQ419J5
Testout Windows Server Pro: Install and Configure
Testout Windows Server Pro: Manage and Configure
Experience
IT Technician
Van Horn Automotive Group | Mar 2017 - Current
IT SERVICE DESK ANALYST
BELLIN HEALTH SYSTEMS | JUN 2016 – MAR 2017
Provided technical support to staffat multiple locations across northeast Wisconsin and the Upper Peninsula via phone, self-service tickets, and walk-ups from on-site staff. Other responsibilities included working queue tickets and managing equipment checkout for staff going off-site.
IT SERVICE DESK ANALYST (BELLIN HEALTH SYSTEMS)
TEKSYSTEMS | SEPT 2015 – JUN 2016
Provided technical support to staffat multiple locations across northeast Wisconsin and the Upper Peninsula via phone, self-service tickets, and walk-ups from on-site staff. Other responsibilities included working queue tickets and managing equipment checkout for staff going off-site.This was a contract to hire position leading to my current job with Bellin.
IT STUDENT HELP
LAKESHORE TECHNICAL COLLEGE | DEC 2013 – SEPT 2015
Provided tier 2 technical support to staff and students, including imaging new computers, troubleshooting network, virus, and other issues. Developed implementation plan for open-source inventory and asset management system and automated many tasks with PowerShell and BATCH Scripts.
SUPPORT TECHNICIAN
SHEBOYGAN AREA SCHOOL DISTRICT | 2011 – 2013
Configured, updated, secured, deployed, and troubleshot 300+ iPads as well as provided technical support to staff and students. Created and deployed web based interface to simplify initial setup of new iPads.
Education
LAKESHORE TECHNICAL COLLEGE, CLEVELAND, WI
IT NETWORK SPECIALIST | 2013 - 2015
Involved with the school's IT Club, which manages a small student-run shop providing free support to community members. Implemented ticketing system to replace paper tickets during second semester.